Industry: Healthcare / Health Services
Job Category: Sales / Marketing - Customer Service
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
This position is fully remote.
Your responsibilities will include:
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Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
To excel in this role, you should possess:
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Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
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Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
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Minimum Internet speeds of 10 Mbps upload; 50 Mbps download; and less than 150 ms latency.
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Preferred typing aptitude of 50-70 WPM.
We welcome you to apply if you hold the following attributes:
Full-time
Benefits - Full
Candidate Details
1+ to 2 years experience
Seniority Level - Entry
Management Experience Required - No
Minimum Education - High School Diploma or Equivalent
Ideal Candidate - Call Center Background (inbound preferred)
- Scheduling Patient Experience OR Sales Experience Preference
