Job Objective:
Performs phlebotomy and specimen processing/handling; processes all specimen types to assure accurate type of registration, processing of specimens, and ordering tests. Maintains adequate supplies and participates in interdepartmental communication.
Job Description:
Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2024
Licensure/Certification:
Required: California Certified Phlebotomy Technician (CPT)
Experience:
Preferred: Previous CPT experience
Essential Responsibilities:
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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Properly identifies patient using two identifiers and collects specimens by venipuncture, heelstick, or fingerstick per established protocol.
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Orders and processes laboratory requests in accordance with established procedures to assure timely and accurate collection and reporting priorities.
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Adheres to HIPAA standards when using, disclosing or requesting protected health information.
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Collects and processes all necessary paperwork, assuring appropriate billing and reporting by courier, fax, or laboratory printer.
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Utilizes time productively: maintains cleanliness (including disinfecting work area), reorders and restocks supplies and assists co-workers with tasks.
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Follows established protocol for laboratory encounters.
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Researches specimen problems with resolution and appropriate documentation.
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Accesses, interprets, and acts on shift/daily follow-up tasks to ensure that all specimens have been processed and in a timely manner.
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Processes, audits, and orders body fluids correctly for inpatient and outpatient specimens.
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Consults with professional Clinical Laboratory Scientist staff regarding problems.
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Works closely with nurses and physicians to ensure that ambiguous or unusual test requests are handled appropriately.
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Centrifuges and prepares specimens for transport; creates/receives packing lists as needed.
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Handles laboratory results, reports, shipping documents appropriately.
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Acts as a liaison for the laboratory to all other departments, staff, patients, and visitors.
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Answers telephone; responds to questions or directs calls to appropriate individual.
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Completes monthly phlebotomy competencies in a timely manner; maintains compliance with all training modules.
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Participates and assists in CPT student extern and MLS student training; assists in new CPT training.
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Performs daily/weekly/monthly safety and maintenance logs.
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Performs Laboratory and Emergency Department downtime procedures.
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Performs other duties as assigned.
Essential Skils:
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Written and verbal communication skills
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Ability to organize information or data to facilitate easy retrieval and use
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Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
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Fine motor skills
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Ability to use laboratory equipment (i.e., pneumatic tube, centrifuges, etc.)
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Knowledge of pre-analytical processes
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Proficient phlebotomy skills
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Ability to handle difficult and stressful situations in a calm and professional manner
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Ability to adapt quickly to changing priorities and unexpected situations
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Ability to effectively communicate in a positive and professional manner
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Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
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Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
