Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Join Our Team as a PRN Patient Services Associate (PSA) at Penn Medicine!
Are you passionate about delivering exceptional patient care and customer service? Do you thrive in a dynamic, patient-focused environment? If so, we invite you to join our team as a PRN Patient Services Associate (PSA) at Penn Medicine!
Summary:
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. Rotation between PSA functions and/or departments may be required.
Schedule: Fridays and Saturdays, 7PM – 7:30AM 2 (12hr) Shifts/Week
Key Responsibilities:
Patient Service:
- Anticipate and understand patient needs, manage service recovery efforts, and identify opportunities to enhance the patient experience.
- Answer phones promptly, handle patient requests, retrieve voicemails, and take accurate messages, routing them appropriately through the EMR.
- Schedule patient appointments by determining the reason for the visit, following established schedules and protocols, and communicating changes and confirmations.
- Manage patient arrival and departure activities, including collecting copays, obtaining necessary signatures/forms, updating appointment status in the EMR, and finalizing check-out procedures.
- Communicate with patients about flow and wait times, keeping the manager informed of potential issues.
- Issue referrals and obtain pre-authorizations as required.
Financial:
- Maintain up-to-date knowledge of insurance requirements and billing procedures, including managed care plans and copayment/referral requirements.
- Validate patient demographic/insurance information and register new patients into the EMR.
- Accurately record receipts and participate in end-of-day cash reconciliation.
- Resolve work queues and prioritize the recovery of missing charges.
- Order office supplies and generate front-end process reports as requested.
Other / Regulatory:
- Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME).
- Be flexible and readily adopt new processes and engage in practice operation changes.
Credentials:
- Epic Certifications (Required)
- Must successfully complete/pass EPIC schedgistration training/tests
Education or Equivalent Experience:
- H.S. Diploma/GED (Required)
- Associate of Arts or Science (Required)
- 4+ years of Customer Service Experience Or Completion of our Pathway Program in lieu of Associate’s Degree.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
